The Gift Basket Store Reviews
The Gift Basket Store has an overall rating of 1.0 based on 16 reviews. Customer feedback on The Gift Basket Store is mixed: The Gift Basket Store reviewers highlight positive aspects like wide variety of gift options, high-quality products, excellent customer service, timely delivery, which strongly appeal to gift shoppers looking for special occasions and corporate gifting. However, The Gift Basket Store is often criticized for its higher price point, limited customization options, occasional shipping issues, inconsistent product availability.
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All The Gift Basket Store Reviews (16)
hello_randy735
May 30, 2026
"Lately the updates have been really disappointing"
My most recent experience wasn’t great. The tracking barely updated, and when I emailed to ask what was going on, I never got a response. Maybe it’s been better in the past, but based on this latest order, the communication really needs work.
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Rebecca_parsons00
May 25, 2026
"Felt like a bait and switch"
I had a question about my order from giftbasketstore.com and tried reaching out a few different times. It took way longer than expected to get any kind of reply, and when someone finally did respond, it didn’t really answer what I was asking.
The whole thing had a bit of a bait and switch feeling, like everything seemed simple and helpful up front, but once I placed the order it was hard to get anyone to pay attention. I understand businesses get busy, but even a quick update would’ve made a big difference. Frustrating overall.
The whole thing had a bit of a bait and switch feeling, like everything seemed simple and helpful up front, but once I placed the order it was hard to get anyone to pay attention. I understand businesses get busy, but even a quick update would’ve made a big difference. Frustrating overall.
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Benito.rogers
May 21, 2026
"Hard to use and kind of frustrating, right?"
I don’t know if it was just me, but the website felt frustrating to use. The pages were loading slowly, and I felt like I had to click around way too much just to find a simple gift basket.
The filters didn’t really help much either, at least not in the way I expected. Some of the product pages were confusing too, and I kept going back and forth trying to find basic details that should’ve been easy to see, you know?
By the time I got to checkout, it still felt clunky, and I ended up giving up before placing an order. Maybe other people have had a better experience, but for me, it was just annoying to use.
The filters didn’t really help much either, at least not in the way I expected. Some of the product pages were confusing too, and I kept going back and forth trying to find basic details that should’ve been easy to see, you know?
By the time I got to checkout, it still felt clunky, and I ended up giving up before placing an order. Maybe other people have had a better experience, but for me, it was just annoying to use.
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William_stewart79
May 10, 2026
"The basket showed up looking sad..."
The basket showed up looking sad, honestly. Right away, it just didn’t seem fresh. Some of the fruit was soft, and one piece even had mold spots, which was a huge turnoff. The crackers didn’t help either since they tasted stale. For what it cost, my gut says this really should’ve been a lot better. I wouldn’t order it again.
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hello_rachelle630
May 06, 2026
"Gift basket showed up beat up"
I mean, the box arrived all dented and one corner was pretty much crushed. The basket inside had clearly shifted around, so a few of the items looked messy and out of place. Not really what you want when it’s supposed to be a gift. I ended up having to fix it myself before giving it, which was annoying...
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latonyavalerio8305
April 22, 2026
"Ridiculously Limited Options"
I was disappointed with the gift options. There just wasn’t much to choose from, and most of what was there felt kind of boring. It’s ridiculous how limited the selection was.
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Pearl-nevill
April 10, 2026
"Birthday gift showed up way too late"
I ordered a basket for someone’s birthday and paid to have it delivered on a specific date, but it ended up arriving 3 days late. By then it was kinda pointless tbh. I also didn’t get any real updates, so I was just sitting there waiting and wondering what was going on. Super disappointing, and I def won’t be ordering from them again.
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samuel2001
March 16, 2026
"Shipping costs really soured the mood"
My basket looked fine at first, but once the shipping and handling fees popped up, my whole mood dropped. It was so much more than I expected that I almost just canceled the order. it didn’t feel worth it.
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carl_Burns98
March 06, 2026
"My issue still hasn’t been fixed. From the..."
My issue still hasn’t been fixed. From the tone of their replies, it felt like they weren’t too bothered about sorting it out, which made the whole experience frustrating.
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marcia1996
February 21, 2026
"I don’t know, maybe I expected too much..."
I don’t know, maybe I expected too much, but this felt way too expensive for what it was. The basket looked fine, but the items were smaller than I thought they’d be and nothing really stood out as special. For the price, I thought it would feel a lot nicer. Am I the only one who thinks it just wasn’t worth the money?
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eva_Stewart79
February 16, 2026
"Well, That Was Embarrassing"
I sent this as a gift, and my friend basically told me the basket looked cheap and a few of the snacks were stale. So yeah, nothing says “thoughtful present” like disappointment in a basket. Definitely not ordering this again...
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Catherine_ingram92
February 11, 2026
"Didn’t really fit the birthday vibe"
I got this for my mom’s birthday thinking it would be a safe choice, but it just felt a little off for the occasion. I guess I assumed it would look or feel more special, but once it arrived, it didn’t really match the vibe I had in mind.
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louise-Maddrey
January 29, 2026
"Looked thrown together"
I was disappointed when the basket arrived. It looked like it had been rushed together instead of arranged like a nice gift. The items were sitting crooked, and the wrapping was loose, so the whole thing felt messy. Personally, I wouldn’t choose this again if presentation matters.
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MichaelLarsen
January 14, 2026
"Kinda disappointed with the basket"
I ordered a specific gift basket, but what showed up had different snacks and didn’t include the note card. It looked nothing like the one I picked out. Kinda frustrating, especially since it was meant to be a gift, and it didn’t really feel worth the hassle.
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marthabrowning6899
December 09, 2025
"Wish there were more ways to customize"
I was hoping to switch out a few things in the basket, but the customization options were limited. It felt like you could barely change anything, which was annoying because with gift sites, you kind of expect to have way more control over what you’re sending. these sites always make it seem like everything is customizable, but then you get in there and there’s not much you can actually do
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jenny.sendek
December 24, 2024
"They don’t know how to run a business"
Caused my 70 year old family a lot of trouble. Will wait a few days to see a refund if not we will report it.
I tried to help sort it but they pretend to not know what I’m talking about even though I sent a copy of the order confirmation. What a joke of a business
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